Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6810671
Complaint Overview
Complaint ID: 6810671
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 90503
Date Received: 2023-04-07T12:00:00-05:00
Date Sent to Company: 2023-04-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It was yesterday the XXXX of XX/XX/2023 when I was alerted from my afternoon nap by an email from PayPal saying they have canceled my withdraw to bank and they have limited my account and I won't be able to touch the funds in my account. I have been using my PayPal account since I opened it without any problems a few months now. It is a personal account that I use to receive gifts and withdraw them to bank account, no business of any kind. Since opening I have been receiving payments from one sender every now and then. Yesterday I received a gift amounting to XXXX in my PayPal account from a friend, this makes her a second person to ever send me money in my PayPal account. This money came in 5 transactions to be used for different purposes during XXXX holiday. After withdrawing to my bank that is when paypal, without any reason deciding to cancel the withdraw and limit my account. They asked for three documents, I submitted two waiting to get the third document next week because I don't have it handy. Then I saw that paypal has permanently suspended my account and held back all the money. In this case, I didn't commit any fraud, there are no suspicious transactions and nothing at all. I have contacted them throughout but they have been rude, unhelpful and they are using racist and renegade artificial intelligence to block accounts without any problems. If you investigate, you will find that I'm saying the truth. I'm here to seek help from this behavior and they should reopen my account without further discussions because I did nothing wrong.
Frequently Asked Questions
What is Complaint #6810671 about?
Complaint #6810671 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-04-07T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.