Checking or savings account -- Managing an account -- Complaint #6810327
Complaint Overview
Complaint ID: 6810327
Company: Boeing Employees' Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 98168
Date Received: 2023-04-07T12:00:00-05:00
Date Sent to Company: 2023-04-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 I went to bank ATM Terminal # XXXX For BECU At XXXX. Address Is XXXX XXXX XXXX XXXX, XXXX, WA XXXX. I deposited {$800.00} into my checking account. The ATM spit back out {$200.00} but kept {$400.00}, and the {$400.00} was not deposited into my account. The ATM went into a service mode where it had options like " XXXX last XXXX transactions '' " XXXX '' " XXXX XXXX '', but no button was present for deposit anymore. I took my card out, and put it back in, and it stayed in the service mode. I checked my account balance but the {$400.00} was not deposited into it. I called BECU immediately and reported it to someone. He then told me to wait until the money at the ATM was counted for the night, and it should deposit into my account after he puts in the request saying I'm missing {$400.00}. I waited until the next day and called again and spoke to a woman at BECU that told me she can't see if the ATM was over {$400.00} for the night. And that my request was submitted the night before, and I should keep waiting. She also let me know that I should wait until Friday for the funds to be deposited, but still have not seen anything, and feel like I got robbed by my own bank.
Frequently Asked Questions
What is Complaint #6810327 about?
Complaint #6810327 was filed against Boeing Employees' Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-07T12:00:00-05:00.
How did Boeing Employees' Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Boeing Employees' Credit Union?
Yes, visit the Boeing Employees' Credit Union company profile at readthecomplaint.com/company/boeing-employees-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.