Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6784787
Complaint Overview
Complaint ID: 6784787
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Kansas
ZIP Code: 672XX
Date Received: 2023-04-02T12:00:00-05:00
Date Sent to Company: 2023-04-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a few charges from XXXX to my American Express credit card and i was unauthorized it on XX/XX/XXXX right immediately to Amexrican express company with the amount is {$2700.00} {$2700.00} {$100.00} $ XXXXThey did done investigation and credit me back but i told them there are still have another {$2700.00} it was double charged with it the same amount ( {$2700.00} ) and ordered id.I have confirmed do you have to pay for it and the agent clearly answers me that was a pending adjustment and i am fine now don't worry about it.So i was thought it was done and wasn't pay attention on it.However I was checking my last year stament on XX/XX/XXXX and find out there was and extra charge still there and confirmed by Amexrixan express customer support representative the amout {$2700.00} is outstanding balance.
Frequently Asked Questions
What is Complaint #6784787 about?
Complaint #6784787 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-02T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.