Mortgage -- Trouble during payment process -- Complaint #6784622
Complaint Overview
Complaint ID: 6784622
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Arizona
ZIP Code: 85730
Date Received: 2023-04-01T12:00:00-05:00
Date Sent to Company: 2023-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a claim to Wells Fargo for part of the settlement since we did a short sale foreclosure of our home of 27 years due to Wells Fargo not properly handling the account. XXXX. It took them a month to answer my claim and I received the answer today. They denied their actions and lied several times about calling us etc. the 3 years we had problems after Wells took over XXXX. Years involved XXXX to short sale foreclosure XXXX. The female rep who called today was like a drill sergeant and she told me about several phone calls her computer said were made XXXX XXXX? Etc. and numerous notices which we never received. I think I would have known if they had called every day for a week - which they never did and I would have seen all the notices requesting info I never got. The many modifications or forms in a variety of years I sent they said they never received my faxes- or mail and there were many. The payments they said they never received and found a month or months later or not at all. The numerous turn over in employees handling the mortgages who disappeared and never came back. She did not have any answers for my complaints- she just made up scenarios as we went along. She did not deny my complaints just tried to say it was my negligence or perhaps my husband tossed the notices etc- which never happened. Wells Fargo was a good Bank - Now they are one of the worst. The settlement lawsuits means nothing to those of us who lost our homes and our cars. They are doing anything to ignore us. Thanks for reading- XXXX XXXX
Frequently Asked Questions
What is Complaint #6784622 about?
Complaint #6784622 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-04-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.