Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6784515
Complaint Overview
Complaint ID: 6784515
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Alabama
ZIP Code: 360XX
Date Received: 2023-04-01T12:00:00-05:00
Date Sent to Company: 2023-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, my cell phone was hacked by someone posing as an XXXX XXXX representative. I called their number obtained from XXXX search. I was immediately asked to download an app, XXXX XXXX XXXX, to allow them to check my phone to determine why one XXXX XXXX and XXXX games were not working with my XXXXXXXX XXXX account. Before XXXX, there were XXXX pending transactions ( {$100.00} received on XX/XX/XXXX and {$150.00} received on XXXX ) in my Cash App. I noticed that {$240.00} had been removed from my pending {$250.00} transaction. I immediately contacted Cash App XXXX to report what had happened and submit a claim. They investigated and determined that I had authorized someone to use my credentials. On XXXX, I contacted Cash App XXXX again and asked if I could share documents to substantiate my claim, but they never responded to that request. A follow-up complaint was filed on XX/XX/XXXX. There were XXXX other transactions pending deposits of {$100.00} ( received on XX/XX/XXXX ) and {$150.00} ( received on XXXX ), but neither of those was mentioned in Cash App 's response. I am requesting that these XXXX amounts be refunded to me.
Frequently Asked Questions
What is Complaint #6784515 about?
Complaint #6784515 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-04-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.