Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6783825
Complaint Overview
Complaint ID: 6783825
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Tennessee
ZIP Code: 37412
Date Received: 2023-04-01T12:00:00-05:00
Date Sent to Company: 2023-04-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I went online to look for a rental car and I found somewhere he said his name was XXXX XXXX the phone number was XXXX he said American Express cards had a special with his company at 50 % off per day but it expired that day I said that I didn't have one he said I could go buy a prepaid card I gave him the information and my card got charged {$240.00} on one transaction at XXXX {$0.00} at another transaction to XXXX and {$45.00} at XXXX
Frequently Asked Questions
What is Complaint #6783825 about?
Complaint #6783825 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-04-01T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.