Checking or savings account -- Managing an account -- Complaint #6781012
Complaint Overview
Complaint ID: 6781012
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Maryland
ZIP Code: 20743
Date Received: 2023-03-31T12:00:00-05:00
Date Sent to Company: 2023-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I filed a dispute with my bank at Wells Fargo regarding a transition with The Guarantors. Wells Fargo informed me that they would investigate and a provisional credit was issued. On XX/XX/2023 the provisional credit was reversed and Wells Fargo informed me that the claim was denied. I informed the agent on the phone that I had adequate documentation that I was never allowed to send in as well as correspondence between myself and the original merchant to prove my claim was valid. I was told once we deny a claim its a loss I have compiled all evidence of my disputed transaction and would like my money back. As well as a THOROUGH investigation to take place. Not once was I given the option to submit documents nor was I asked any questions about where or who to call. Im confused as to how this investigation was carried out. If Wells Fargo did their due diligence they would have considered all aspects.
Frequently Asked Questions
What is Complaint #6781012 about?
Complaint #6781012 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.