Credit card or prepaid card -- Trouble using your card -- Complaint #6775341
Complaint Overview
Complaint ID: 6775341
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Virginia
ZIP Code: XXXXX
Date Received: 2023-03-30T12:00:00-05:00
Date Sent to Company: 2023-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried filling out a travel notice before my trip to XXXX, but was told on their website that they don't do that because of their superior fraud detection capabilities. I was in XXXX trying to make purchases for domestic flights within XXXX for {$250.00}. During the checkout process, Wells Fargo said we sent a code to your [ US ] phone number due to their superior fraud detection capabilities. Since I was abroad, I didn't have access to my US phone number. I had to use another card from a bank where I was able to issue a travel notice. I contacted customer support and was basically told " too bad '' and they provided me no way to get around the text code for future purchases abroad.
Frequently Asked Questions
What is Complaint #6775341 about?
Complaint #6775341 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2023-03-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.