Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6774894
Complaint Overview
Complaint ID: 6774894
Company: PNC Bank N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Indiana
ZIP Code: 46226
Date Received: 2023-03-30T12:00:00-05:00
Date Sent to Company: 2023-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PNC Bank credit card, contacted me several times about a possible fraud charge of {$200.00} charged at XXXX XXXX XXXX on XXXX, XXXX, Indiana on XX/XX/2023, to verify the amount the amount charged and Because it showed a {$200.00} fraud charge After several attempts to get this resolved with PNC bank I closed and paid the credit card in full, but my money {$200.00} was never refunded PNC paid the {$200.00} charge even after it showed on my statement that charge was only for XXXX I think this was personal with PNC they are mad that I closed the account, and because of it they kept opening, and changing the credit card on this account per to me requesting to close the account due the fraud charges and not able to come to a conclusion with this bank.
Frequently Asked Questions
What is Complaint #6774894 about?
Complaint #6774894 was filed against PNC Bank N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-03-30T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.