Checking or savings account -- Closing an account -- Complaint #6770051
Complaint Overview
Complaint ID: 6770051
Company: American Express Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Illinois
ZIP Code: 620XX
Date Received: 2023-03-29T12:00:00-05:00
Date Sent to Company: 2023-03-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My brother-in-law had a savings account with Kabbage, which was bought out by American Express apparently. He passed away last year without a will and I am administrator of his estate. After contacting Amex and being told what documents are needed to close the account, and given the po box to send the documents, I sent everything via certified mail twice - the first time the documents were delivered on XX/XX/XXXX, and most recently they were delivered on XX/XX/XXXX- I have a certified receipt for both deliveries, and paid to get a signature the last time. I have tried calling Amex and Corporate and have been on hold several hours and transferred around, and twice after being sent to a supervisor was hung up on. No resolution, and no help. I feel that they are trying to avoid closing out the account and paying the money owed to his estate.
Frequently Asked Questions
What is Complaint #6770051 about?
Complaint #6770051 was filed against American Express Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-03-29T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.