Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6765561
Complaint Overview
Complaint ID: 6765561
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Kansas
ZIP Code: 67217
Date Received: 2023-03-28T12:00:00-05:00
Date Sent to Company: 2023-03-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am the representative payee for my mother and use chime Bank to do money transfers and other such financial transactions to take care of her bills and needs. On XX/XX/XXXX, I went to transfer money to my mother in the amount of {$50.00} and send it to her new phone number at the time which the money never was received by her. Since these types of transactions are typically instant with chime I contacted them immediately in which they told me the funds were transferred to the account number associated with the phone number. The advised me that they did nothing wrong at chime and he would go ahead and enter a dispute for it to research it further but did not expect it to be awarded. It was in fact denied and I called back up to open another claim and this time ask for supervisor in which I believe they just opened another claim and said they'd let their supervisor know. In the meantime I did open a claim with the social Security fraud administration complaint handling and have not gotten an update as of yet on this matter. I still have yet to get a resolution on the funds delivered to the wrong account. What happened is that the number for the individual who used to have the phone number before my mother still has this number setup on their account. Rather than having a verification in place for these situations they allow the automated system to deposit the funds and refuse anyone who isn't aware that they don't force the receiver to verify the number prior to issuing these funds to the account despite there being a risk of potentially not being who the funds are are intended for. I did advise the reps that I spoke with these are social security benefits that are intended for the beneficiary and if they go to the wrong person they really need to reverse that transaction since they advertise that they allow you to transfer to a person 's phone number but don't state that you risk a problem if you're not aware that the person may have an account setup with the same phone number but may possibly go to someone it's not intended for and then though you don't have access to lookup in their system if the phone number is associated with someone else that they refuse to refund the payment in these situations.
Frequently Asked Questions
What is Complaint #6765561 about?
Complaint #6765561 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-03-28T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.