Credit card or prepaid card -- Problem when making payments -- Complaint #6757810
Complaint Overview
Complaint ID: 6757810
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 32905
Date Received: 2023-03-27T12:00:00-05:00
Date Sent to Company: 2023-03-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had a ststement of {$1800.00}, serving billing period XXXX XXXX, payment due date XX/XX/XXXX, from my credit card ending XXXX Visa of Wells Fargo XXXX I schedule to my bank XXXX XXXX to make a payment on XX/XX/XXXX ; I checked the payment done by XXXX XXXX and I read the statement done to Wells Fargo on the date scheduled, XX/XX/XXXX. Suprisingly, on XX/XX/XXXX, i received an email from Wells Fargo saying thet my statement mentionned above is due. I respond back that my payment transaction shows on my account with XXXX XXXX that was done on XX/XX/XXXX. After that I called XXXX XXXX to confirm that my payment was done as shown on my account, they said yes was done, maybe Wells Fargo did not clear the payment. I called Wells Fargo, I told them that my payment was done by my bank, they said they did not receive any check, to wait until Friday XX/XX/XXXX to receive the payment check. On XX/XX/XXXX I received the next statement, where I noticed I was charged with a late fee {$25.00} and a charge named total interest {$40.00}. Considering my payment done on time, XX/XX/XXXX, show my wright attitude as a customer, the late fee and other penalty charge is for people not willing to pay, or showing a consistent intention to pay late, I alloways pay full and on time.
Frequently Asked Questions
What is Complaint #6757810 about?
Complaint #6757810 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-03-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.