Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6757492
Complaint Overview
Complaint ID: 6757492
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 91604
Date Received: 2023-03-27T12:00:00-05:00
Date Sent to Company: 2023-03-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2023, I ordered a tankless water heater from XXXX XXXX for the amount of {$460.00} and paid with my PayPal account. Upon confirmation of this order, I instructed XXXX XXXX to require a signature due to the accessibility to the front door and porch pirate concerns. The item was supposed to have arrived the next day. It did not. There was some tracking information provided but I never got the call I requested upon delivery nor was a signature obtained. I contacted XXXX XXXX on this and they asked me to file a claim via my payment method which is what I did. I filed a claim with PayPal on this item and I provided them with the documentation on the required signature and on the fact that due to failure to deliver this item, I was forced to buy this water heater a few days later at XXXX. I provided this documentation to PayPal on XX/XX/23 and minutes later, they denied my appeal. Paypal is not reviewing or considering this documentation. I am requesting that they reverse this transaction and refund the {$460.00} into my PayPal account promptly. Thank you.
Frequently Asked Questions
What is Complaint #6757492 about?
Complaint #6757492 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-03-27T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.