Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #6757191
Complaint Overview
Complaint ID: 6757191
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Virginia
ZIP Code: 22180
Date Received: 2023-03-27T12:00:00-05:00
Date Sent to Company: 2023-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was supposed to receive a distribtuion from employement retirement services from Wells Fargo for {$34000.00} on XX/XX/XXXX. They confirmed this transaction but this time they sent Wells Fargo XXXX as payment as I learned on XX/XX/2023. The adminstrator and Wells Fargo HR ( both confirmed this. I called XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ), XXXX XXXX ( XXXX XXXX XXXX XXXX ) as directed and both confirmed no shares were received or an account even exists. Therefore I can not sell the stock while the stock is " lost '' by Wells Fargo as distribution for my retirement plan. The stock has lost value and I have no ability to sell and the company is only able to confirm distribtuion but not the location and as of XX/XX/2023 " lost ''
Frequently Asked Questions
What is Complaint #6757191 about?
Complaint #6757191 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-03-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.