Checking or savings account -- Managing an account -- Complaint #6753772
Complaint Overview
Complaint ID: 6753772
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 11103
Date Received: 2023-03-26T12:00:00-05:00
Date Sent to Company: 2023-03-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, I tried to take {$1000.00} out of TD Bank 's ATM where I had an account. It was around XXXXXXXX XXXX because the bank had just closed. Only {$800.00} came out, and it was after a long wait. The bank tellers would not help me because the bank had just closed, so I waited over 40 mins on the phone to make a complaint. They took my info, but never contacted me to discuss, and just sent me a denial letter that said the reason they denied was " We have determine that an error did not occur and the claim is denied. '' This letter was sent on XXXX XXXX, 2023, which was just the first business day after my complaint. They did not send me any evidence that they reviewed, and therefore just stole my money.
Frequently Asked Questions
What is Complaint #6753772 about?
Complaint #6753772 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-26T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.