Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #6753381
Complaint Overview
Complaint ID: 6753381
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing
State: Georgia
ZIP Code: 30315
Date Received: 2023-03-26T12:00:00-05:00
Date Sent to Company: 2023-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My biggest problem I'm having with cashapp is bad customer services..When I called in to speak with someone about my ( Paper Money Deposit ) option begin removed without my consent doesn't make any sense..I asked customer service representative if he would reinstate my ( paper money deposit ) option he refused..I stated that it was once on my call when I received my card..I never instructed anyone to undo the paper money deposit option..So, why are you refusing to put it back into place? The male representative person didn't care about my concerns..So, asked to speak with an supervisor or manager..He stated that no else could help me and he just hung up the phone on me! And whenever I try to get someone else I always get this really RUDE male representative..So, I'm hoping to get a professional representative hopefully a supervisor or manager to help me with my concerns?
Frequently Asked Questions
What is Complaint #6753381 about?
Complaint #6753381 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2023-03-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.