Vehicle loan or lease -- Struggling to pay your loan -- Complaint #6752818
Complaint Overview
Complaint ID: 6752818
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Illinois
ZIP Code: 60827
Date Received: 2023-03-26T12:00:00-05:00
Date Sent to Company: 2023-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo Auto Loan Complaint Department responded back to CFPB complaint Number XXXX. This company has lied on me more than once. Exhibit A will show all incoming and outgoing calls. I have spoken with XXXX at Ext XXXX and XXXX at XXXX XXXX on XXXX please look at phone history. The phone calls was more than 15 minutes. The same company above lied like they never received my payment I mailed in the beginning of XXXX. I have been mistreated by this company and I suffer mental abuse. My XXXX payment that I mailed in was never applied because they wanted to repo my car. This same company has been in trouble for doing bad things to their customers now turn around and do me the same way and lie on me to make their company look good. I called in on XXXX to see have my payment been applied to my account. This company responded no and told me your account was closed on XXXX and demanding full payment or refinance the loan. The collection department was so cruel to me I couldn't believe it. I XXXX XXXX XXXX to the company on XXXX and will continue to pay on my account. I just went back to work in XX/XX/2023 and I made a payment with my debit in XX/XX/2023. I also made two payments in XXXX one payment was never applied. I have been treated unfair by this company and my account should be reopened due to dishonesty and mistakes that was not my fault. I have been taken advantage of by this company. Justice needs to happen I'm a frontline worker for my city and state. Wells Fargo need to do right by me and other customers. I put my hard earned money on this account and I get discrimnated because I caught XXXX XXXX and couldn't work until my doctor released me. I respectfully request Wells Fargo Auto Loan to apologize and reopen my account for their lack of dishonestly.
Frequently Asked Questions
What is Complaint #6752818 about?
Complaint #6752818 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2023-03-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.