Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #6749395
Complaint Overview
Complaint ID: 6749395
Company: Credova Holdings INC
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Pennsylvania
ZIP Code: 18018
Date Received: 2023-03-25T12:00:00-05:00
Date Sent to Company: 2023-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account number with them is XXXX I applied for a loan to the sum of {$930.00} for a firearm accessory purchase online. The term was 12 months, at {$93.00} a month. In XXXX of 2022 I called and requested to pay off the remaining balance and made a lump sum payment if {$580.00}. In late XXXX I discovered they still held a balance on the account and had future charges I still owed. Between then and now I have called multiple times to resolve this matter. When I talked to a representative they said that what happened was the representative I talked to in XXXX failed to create a payoff process when I requested to payoff the loan. I would need to speak to the billing department over this issue. The billing department will not return my calls. I've called and emailed numerous times. My last conversation was a week ago in which I used their chat system to talk to a rep about this issue. They assured me that not only would they reach out to billing, a supervisor would call me back. I have not heard back. They refuse to address this issue.
Frequently Asked Questions
What is Complaint #6749395 about?
Complaint #6749395 was filed against Credova Holdings INC regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-03-25T12:00:00-05:00.
How did Credova Holdings INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Credova Holdings INC?
Yes, visit the Credova Holdings INC company profile at readthecomplaint.com/company/credova-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.