Credit card or prepaid card -- Fees or interest -- Complaint #6749056
Complaint Overview
Complaint ID: 6749056
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Maryland
ZIP Code: 210XX
Date Received: 2023-03-25T12:00:00-05:00
Date Sent to Company: 2023-03-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Complaint Statement Balance XX/XX/2023 Previous Balance {$130.00} Payments and Other Credits {$0.00} Purchase and OtherDebits {$140.00} XXXX {$0.00} Past Due Amount {$30.00} Fees Charged {$30.00} Interest Charged {$4.00} New Balance {$310.00} I provided my XXXX XXXX XXXX Checking Account information when I received and started using the XXXX XXXX Instead of obtaining payment from my Checking Account they charged me fees and interest. I paid this entire newbalance on XXXX manually. I then tore up the card. My complaint can be satisfactorily addressed by investigating this fraud scheme. This company makes it very difficult to understand if you have successfully set up an automatic payment which I attempt to do and thought I had succeed at doing. Also, my password and user name was stored by XXXX but were not subseqently deemed valid. I could not log back in and don't have time to play silly games. XXXX subsequently make the charges stated above. If this is systemic to all customers it amounts to a fraud scheme.
Frequently Asked Questions
What is Complaint #6749056 about?
Complaint #6749056 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-03-25T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.