Credit card or prepaid card -- Trouble using the card -- Complaint #6749029
Complaint Overview
Complaint ID: 6749029
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: Ohio
ZIP Code: 44310
Date Received: 2023-03-25T12:00:00-05:00
Date Sent to Company: 2023-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CashApp is a popular and widely used financial service where people can receive funds and send funds and can make purchases using a card provided by CashApp and have those purchases refunded to the same card as well as adding and withdrawing funds using a variety of methods including transfer via debit/credit charge to non-CashApp card, direct transfer/wire from outside account, or ATM cash deposit. What CashApp does not allow is downloading or viewing statements outside of the app, and users are not able to view any records or ledgers of any duration or length of time for transactions under their account. I contacted CashApp support for assistance with many issues I encountered using their service, and one of those issues involved a handful of missing and extra transactions. During my initial overview of transactions logged in CashApp I noticed that I had not received funds from refunded purchases, and contacted CashApp support to request a detailed list of transactions. I was informed by multiple CashApp support representatives that they are unable to provide statements or a transaction history and that I could view all transactions under the activity portion of the app. My transactions do not balance as currently listed in-app, and transactions that I know had been refunded should have my account balance at a larger amount. CashApp support representatives have declined to investigate, and my requests for documentation from investigations have been denied. I want a list of all transactions made under my account, and I feel CashApp is hiding more than one thing from me.
Frequently Asked Questions
What is Complaint #6749029 about?
Complaint #6749029 was filed against Block, INC. regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-03-25T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.