Credit card or prepaid card -- Problem when making payments -- Complaint #6742211
Complaint Overview
Complaint ID: 6742211
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 33032
Date Received: 2023-03-23T12:00:00-05:00
Date Sent to Company: 2023-03-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX never inform me by mail or by phone that my payment was return my payment was due the XXXX my statement date was XXXX the XXXX and my payment was return the XXXX of XXXX they never notified me by phone call or my mail and the dashboard wasnt showing me that I have any payment due until the the XXXX when my statement was already close and now I have a delinquent on my report that I have a miss payment that ruin my credit worthiness and damage my mood of living the payment was return it wasnt my fault they should have notified me that my payment was return so they need to update my payment history or remove the Miss payment because I did make a payment they never let me know my payment was return
Frequently Asked Questions
What is Complaint #6742211 about?
Complaint #6742211 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-03-23T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.