Checking or savings account -- Managing an account -- Complaint #6742188
Complaint Overview
Complaint ID: 6742188
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Georgia
ZIP Code: 30331
Date Received: 2023-03-23T12:00:00-05:00
Date Sent to Company: 2023-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
They have restricted my account due to check activity, however, the mistake was made by the institution and not myself and the institution has rectified the mistake and proceeded to send me a new check. However, until the Navy Federal Credit union completes its investigation I have a negative bank account. My finances have been on a complete hold due to this process that was supposed to take 15 business days, now being told it will take up to 60 days. 60 days with no money? My children are out of town and I mainly support their living expenses however they are not able to use these accounts because 1 all of their money was drawn from the account and fees were applied. I have been personally been treated as if I was a criminal and overheard staff members discussing my case while I was trying to resolve this in the branch in XXXX, GA. I have been out of travel expenses, wages, and personal pain and suffering from this whole ordeal without a since of empathy or care on how this could be altering my everyday living.
Frequently Asked Questions
What is Complaint #6742188 about?
Complaint #6742188 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.