Checking or savings account -- Managing an account -- Complaint #6736465
Complaint Overview
Complaint ID: 6736465
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Minnesota
ZIP Code: 55443
Date Received: 2023-03-22T12:00:00-05:00
Date Sent to Company: 2023-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At XXXX XXXX on XX/XX/2023 I received a text message from Wells Fargo XXXX me that my checking account balance was - {$49.00} ( it is attached ). This was due to a {$66.00} payment from life insurance being drafted from my account. Wells Fargo has started a new initiative called Extra Day Grace Period ( EDGP ), giving XXXX customers XXXX days, instead of XXXX, to make deposits before XXXX EST ( XXXX ) to cover any overdraft and avoid fees. Here 's the information on XXXX : XXXX : XXXX XXXX I have XXXX I got to work to cover that negative balance from the {$66.00}, I had already deposited {$16.00} at an ATM on XX/XX/2023 before XXXX XXXX ( also attached ), then the {$66.00} hit my account after that, and I had already scheduled a {$50.00} deposit from an outside account to go into my Checking too, that transaction deposited same day, later on before XXXX XXXX ( attached ). Which brought my balance to {$0.00}, inside of the XXXX days. I found out today a {$35.00} overdraft fee was assessed on the {$66.00} transaction. Yet again, Wells Fargo " stacked '' aka reordered transactions around to create an overdraft fee. Even though the funds covered the {$66.00}, per their own XXXX guidelines / policy. I want the XXXX {$35.00} fee refunded back to, eliminated, and credited back to my account.
Frequently Asked Questions
What is Complaint #6736465 about?
Complaint #6736465 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.