Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #6725383
Complaint Overview
Complaint ID: 6725383
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 911XX
Date Received: 2023-03-20T12:00:00-05:00
Date Sent to Company: 2023-03-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am unable to access my venmo money from my venmo account. I can't transfer the money to my bank account nor am I able to use it to pay other people. The money is just sitting there. The venmo app keeps prompting me to go through an " identity verfication '' process which I have done twice now by submitting my driver license, W2 forms, and bank statements. On XX/XX/XXXX I submitted the documents on the app and on XX/XX/XXXX venmo emailed me saying they could not read some documents. I resubmitted the documents again on XX/XX/XXXX via the app and still not heard back from venmo nor am I able to access my money in venmo. On XX/XX/XXXX I called their customer service number at XXXX and am told that the department that handles identity verfication will " get back to me via email within 24 hours ''. I asked to be transferred to a representative that handles identity verification and am told that they don't have a phone number nor do they have a email contact. They just told me to wait. This is not right that I do not have access to my money nor is there a contact person I can contact regarding this. I have to just wait passively until someone from venmo contacts me via email. My Ticket # is XXXX. Please investigate this.
Frequently Asked Questions
What is Complaint #6725383 about?
Complaint #6725383 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2023-03-20T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.