Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6725303
Complaint Overview
Complaint ID: 6725303
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Arizona
ZIP Code: 85120
Date Received: 2023-03-20T12:00:00-05:00
Date Sent to Company: 2023-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2023, I received an email from XXXX claiming an autorenewal with XXXX for {$410.00} and a phone number XXXX, which I called to dispute this charge. During this call, {$11000.00} was " mistakenly '' transferred to my bank account, of which I was forced to withdraw and told to re-deposit into a bit-coin ATM located at a XXXX XXXX on XXXX XXXX XXXX XXXX XXXX, AZ. After this I went home and on my cell phone was prompted to go through a series of apps in order to get a refund of {$500.00}, during which I realized this was a scam. I received a call from my bank during this time and was alerted to a fraud. The scammer, when he realized he was caught, became verbally abusive. I have a fraudulent charge on my credit card that has not been resolved and which I am still fighting.
Frequently Asked Questions
What is Complaint #6725303 about?
Complaint #6725303 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-03-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.