Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6724774
Complaint Overview
Complaint ID: 6724774
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: XXXXX
Date Received: 2023-03-20T12:00:00-05:00
Date Sent to Company: 2023-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I transferred {$10000.00} into my Coinbase account. I bought crypto currency with it. This was a month ago. My money is stuck in my account with them, I can not move it to another exchange. Their fees are very expensive. Every time I trade crypto i end up paying around {$300.00} in fees/price manipulation. I have lost a lot of money by trading and not trading because of their high fees. If I was able to transfer my money to another exchange I would have been able to make several trades, with a profit of over {$1000.00} and I would only have to pay {$40.00} or {$60.00} for the trade/transaction . It is a no brainer. I already gave them my id and a picture of myself a few days ago and they told me they would get back to me in 45 days. That is way to long.
Frequently Asked Questions
What is Complaint #6724774 about?
Complaint #6724774 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-03-20T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.