Credit card or prepaid card -- Trouble using the card -- Complaint #6707859
Complaint Overview
Complaint ID: 6707859
Company: New York Community Bancorp INC
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: California
ZIP Code: XXXXX
Date Received: 2023-03-16T12:00:00-05:00
Date Sent to Company: 2023-03-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have tried multiple times to withdraw money from the XXXX XXXX card that was issued by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The State of California sent my Middle Class Tax Refund on XX/XX/XXXX. On or about XX/XX/XXXX, I received the prepaid debit card and I activated it that same day. Every day since XX/XX/XXXX I have tried withdrawing money from multiple ATMs using the correct PIN but the account shows a {$0.00} balance even though when I log on to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 's website XXXX XXXX XXXX My balance is still {$1000.00}. I have attempted to transfer those funds to my personal checking account but the system keeps giving me an error. Anytime I call the Customer Service line at XXXX and at XXXX, I am told that they are not allowed to assist with the issues because their employer, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, is instructing the very small customer service team to hang up on all the callers calling in about their tax refund balance so that the bank can keep the funds longer. This is illegal and needs to be investigated.
Frequently Asked Questions
What is Complaint #6707859 about?
Complaint #6707859 was filed against New York Community Bancorp INC regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-03-16T12:00:00-05:00.
How did New York Community Bancorp INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against New York Community Bancorp INC?
Yes, visit the New York Community Bancorp INC company profile at readthecomplaint.com/company/new-york-community-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.