Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6684553
Complaint Overview
Complaint ID: 6684553
Company: Adp INC.
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Maryland
ZIP Code: 210XX
Date Received: 2023-03-12T12:00:00-05:00
Date Sent to Company: 2023-03-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX my Wisely card was stolen. XX/XX/XXXX called and had card canceled. Never received Statement of Fraud which I was suppose to sign. Called XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to have Statement of Fraud sent. Wisely claims they sent it each time, never received. On XX/XX/XXXX I received a letter which stated investigation has been finalized, no Fraud occurred. I have sent three letters to dispute on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Also sent 2 emails on XX/XX/XXXX and XX/XX/XXXX and no response. I've been told there is no number to call that I must email and send letter through mail. Fraud transactions : XX/XX/XXXX {$10.00} {$40.00} {$110.00} {$230.00} {$200.00} {$160.00} {$380.00} {$200.00} {$200.00} {$200.00} {$130.00} XX/XX/XXXX {$70.00} {$200.00} {$24.00} On XX/XX/XXXX I was admitted to XXXX XXXX XXXX. My Wisely card had been stolen. All charges were made when I was in XXXX.
Frequently Asked Questions
What is Complaint #6684553 about?
Complaint #6684553 was filed against Adp INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-03-12T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.