Checking or savings account -- Managing an account -- Complaint #6681050
Complaint Overview
Complaint ID: 6681050
Company: Mountain America Federal Credit Union
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Deposits or withdrawals
State: North Carolina
ZIP Code: 27701
Date Received: 2023-03-11T12:00:00-05:00
Date Sent to Company: 2023-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Mountain America Credit Union staff promoted a false rate of interest for a XXXX CD at the same time the rate was to expire. XXXX staff members XXXX XXXX and XXXX XXXX? ) knew their promo rate would expire when I communicated with them via telephone and email. Now, they will not reply to my emails. Their online service, via my account, is usually inaccessible after attempting to contact them many times with XXXX different web browsers ( I have had no other accessibility issues on other websites ).
Frequently Asked Questions
What is Complaint #6681050 about?
Complaint #6681050 was filed against Mountain America Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-11T12:00:00-05:00.
How did Mountain America Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Mountain America Federal Credit Union?
Yes, visit the Mountain America Federal Credit Union company profile at readthecomplaint.com/company/mountain-america-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.