Checking or savings account -- Problem caused by your funds being low -- Complaint #6678219
Complaint Overview
Complaint ID: 6678219
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Non-sufficient funds and associated fees
State: South Carolina
ZIP Code: 292XX
Date Received: 2023-03-10T12:00:00-05:00
Date Sent to Company: 2023-03-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX of this year, Truist Bank changed the terms of my checking account, ( which I have had for at least 8 years ) without notifying me. My account had never had a minimum balance requirement before. Suddenly I had a {$25.00} charge on my account and was then told by my bank that my checking account now has a {$25000.00} minimum balance requirement to avoid fees. This change was never disclosed to me. I was then forced into a different checking account to avoid these fees. My new checking account does not have the same benefits as my old one. I believe the bank did this to force me out of my checking account which had good benefits.
Frequently Asked Questions
What is Complaint #6678219 about?
Complaint #6678219 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-03-10T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.