Checking or savings account -- Opening an account -- Complaint #6678021
Complaint Overview
Complaint ID: 6678021
Company: Texas Capital Bancshares, INC.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Pennsylvania
ZIP Code: 19446
Date Received: 2023-03-10T12:00:00-05:00
Date Sent to Company: 2023-04-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company - Bask Bank Toll free : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX I made 2 attempts to opening a ( mileage ) Savings account at XXXX on XX/XX/XXXX and received a Based on the information provided, we can not open a XXXX XXXX account for you at this time. XXXX XXXX - XXXX. Following that I ran a credit check and checksystems report to confirm there are no issues. I have an excellent credit score. I called up XXXX XXXX and asked them to provide a reason for the rejection or an adverse action notice with the agency information. I was told that they would not provide that and that they did not do any agency or credit check and hence are not required to provide any reason for decision or adverse action. Since the only other pertinent information is name and age I have reason to believe that the decision is discriminatory. I have reviewed the account qualification requirements on the XXXX & XXXX and can confirm that I meet them. Besides that, I offered to provide any supporting documentation including drivers license, address proof or tax filing proof and they declined that. My wife also applied yesterday XX/XX/XXXX and received the same message. We have reason to believe there is either a system issue or a discrimination ongoing in this scenario and hence filing an official complaint.
Frequently Asked Questions
What is Complaint #6678021 about?
Complaint #6678021 was filed against Texas Capital Bancshares, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-03-10T12:00:00-05:00.
How did Texas Capital Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Texas Capital Bancshares, INC.?
Yes, visit the Texas Capital Bancshares, INC. company profile at readthecomplaint.com/company/texas-capital-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.