Credit card or prepaid card -- Getting a credit card -- Complaint #6674126
Complaint Overview
Complaint ID: 6674126
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Georgia
ZIP Code: 30024
Date Received: 2023-03-09T12:00:00-05:00
Date Sent to Company: 2023-03-09T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I opened up a dispute with this company and they sent you a letter back for me and I called the fraud dept and spoke with a nice lady and she transferred me over to a very rude not helpful man who refused to help me and told me that even though they have me in the system under a different address and other different information, they can not help me because the address is not the address they have on file. I explained to him that the letter ( attached on this complaint ) has my real address and I have NEVER lived anywhere else besides XXXX XXXX XXXX for the last 11 years and before that I lived at XXXX XXXX XXXX and he still refused to assist me. I asked for a signature stating that I authorized this credit card. I am totally confused and feel totally disrespected. The point is it is totally takiing a toll on my life and credit. I am XXXX XXXX XXXX and want to move into a retirement home and I promise I have never been late for anything or not paid on a bill that is truly mine.
Frequently Asked Questions
What is Complaint #6674126 about?
Complaint #6674126 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2023-03-09T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.