Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #6673959
Complaint Overview
Complaint ID: 6673959
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: New York
ZIP Code: 11784
Date Received: 2023-03-09T12:00:00-05:00
Date Sent to Company: 2023-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My name is XXXX XXXX, My fiance is XXXX XXXX. We had a direct deposit tax return from the U.S. Treasurer in the amount of {$6300.00} into our Cashapp account # XXXX. We have verified we are the account holders. I am the primary. Cashapp will not grant access to our funds nor transfer our money to a new account that they directed us to create. They stole our whole tax return and will not give us our money. The cashtag on our account is $ XXXX The email linked to the account is XXXX The phone # that was linked to that account was XXXX The zipcode on that account is XXXX
Frequently Asked Questions
What is Complaint #6673959 about?
Complaint #6673959 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2023-03-09T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.