Vehicle loan or lease -- Incorrect information on your report -- Complaint #6673662
Complaint Overview
Complaint ID: 6673662
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: New York
ZIP Code: 105XX
Date Received: 2023-03-09T12:00:00-05:00
Date Sent to Company: 2023-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For 6 months in XXXX I took advantage of the deferred payment program chrysler financial offered during XXXXIn the fall of XXXX a woman from Chrysler financial gave me misinformation and told me my account was current even though online the bill showed a large amount due. She told me to make my regular payment and she told me what date to start it on. I paid as per her instructions. Continued making the instructed payment as per Chrysler employee even though the total amount due online was suggesting different amounts. Months later I saw a late payment on my credit report. So I filed a case XX/XX/XXXX. XXXX XXXX and XXXX XXXX confirmed on XX/XX/XXXX that the error was Chryslers fault and not mine and they confirmed they would contact all 3 credit bureaus and make sure the late payment was removed. They confirmed the employee gave me inaccurate information and the online billing showing odd amount due was because of the deferred payment program and many people are Chrylser were confused by it. XX/XX/XXXX late payment again for the SAME reason. Because deferred payment the amount due shown online was out of XXXX. It would show due {$1200.00} instead of the {$390.00} a month. So I called and the gentlemen told me what to pay and I paid it. He told me to pay a certain amount and there would be no late payments. He said again, because of the deferred payment program that the online amount due is not accurate. I did what he instructed and a couple months later I was given another late payment! I filed complaint and on XX/XX/XXXX chrysler reviewed the call and manager said recordings did not show that chrysler caller made a mistake. Even though it was exactly the same Mistake twice. I would like to listen to this call I always paid all my bills on time for 30 years. My history shows that. Even with jeep I paid all payments on time before and after this glitch in their accounting. I think the company had never dealt with the deferred payment for covid and their systems got mixed up. I took advantage of the XXXX 6 month deferral Program and that was my right, I shouldnt be penalized for their accounting error. They set a precedent by admitting to the first error so they need to admit to the second error as it was the same.
Frequently Asked Questions
What is Complaint #6673662 about?
Complaint #6673662 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2023-03-09T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.