Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6662615
Complaint Overview
Complaint ID: 6662615
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Louisiana
ZIP Code: 70815
Date Received: 2023-03-07T12:00:00-05:00
Date Sent to Company: 2023-03-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a previous complaint on XX/XX/2023 but there was a mistake of the full legal name that caused Cash app to make more excuses eventhough I sent the proper documentation with the correct name and account numbers on those documents. They claim that my identity is already identified and i attached screenshots of that conversation via Cash App Chat Support. I need to refile the same complaint but with the corrected name so they will have ran out of excuses for their deceptive and ethical way thay handle disputes and/or victims of financial crimes. I will attach the letter with complaint number. Can you please correct the name on the complaint and resend it. There is no one to speak to, email or contact in any form about this problem. They keep saying my case has been " escalated to a special team '' but this supposedly " special team '' is not contactable in any form as well. Can you please correct the name on the complaint to XXXX XXXX XXXX and send it to Cash App? They will not respond to me. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #6662615 about?
Complaint #6662615 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-03-07T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.