Checking or savings account -- Managing an account -- Complaint #6651721
Complaint Overview
Complaint ID: 6651721
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Arizona
ZIP Code: 85201
Date Received: 2023-03-05T12:00:00-05:00
Date Sent to Company: 2023-03-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I discovered multiple charges on my account it were not made by me they were unauthorized charges they were not made with the debit card they were made with a online device I believe my cell phone that was stolen from my vehicle I submitted the complaints to chime Bank and the first four which I get online they issued me a temporary credit and are still working on those there were multiple charges more so I contacted the bank over the phone and we filed a complaint for all the other charges less than an hour later my dispute was already denied when I was finally able to get reasoning from them I believe that it was inadequate of an investigation under regulation e in the time sense I reopened the claim by submitting the police report the cyber crimes report emails many things everything that I could and also an explanation and also to remove some of the charges and I'm not really getting any communication on the bank permit they're being really short with their emails and just sending computer generated ones and I feel like they haven't even taken the complaint out of the denied area yet so I can't even submit new stuff for it I feel like I'm just kind of getting the run around at this point
Frequently Asked Questions
What is Complaint #6651721 about?
Complaint #6651721 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-05T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.