Credit card or prepaid card -- Fees or interest -- Complaint #6651514
Complaint Overview
Complaint ID: 6651514
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Ohio
ZIP Code: 44446
Date Received: 2023-03-05T12:00:00-05:00
Date Sent to Company: 2023-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I made a balance transfer in the amount of {$14000.00} to a home equity line of credit i have in XXXX XXXX XXXX. I was offered a XXXX percent interest rate. I made the transfer over the phone with my Frontier Airlines XXXX Starting in XXXXXXXX XXXX XXXX I started to receive interest charges for the transfer. I paid the fee of {$700.00} but each month I receive interest charges. I call the company each month to dispute the charges. The call center will reverse the charge, but then again, the next month, I receive an interest charge on the balance transfer and also on any purchases I make. I pay my purchases off every month and continue to pay down the balance transfer amount. Now the company says I agreed to a 20 percent interest amount on the balance transfer. I most definately did not. This transfer transaction was made over the phone. I agreed to a XXXX percent transaction. They say they record these calls. They should go back and listen to this conversation and rectify this situation. I would never transfer {$14000.00} for a 20 percent interest rate promotion.
Frequently Asked Questions
What is Complaint #6651514 about?
Complaint #6651514 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-03-05T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.