Checking or savings account -- Closing an account -- Complaint #6650997
Complaint Overview
Complaint ID: 6650997
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Florida
ZIP Code: 33442
Date Received: 2023-03-05T12:00:00-05:00
Date Sent to Company: 2023-03-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells fargo is financial institution as defined pursuant to 15 usc 1693 ( a ) ( 9 ) and has held an account belonging to me the consumer. They can not close an account that does not belong to them neither can they remove credits that does not belong to them pursuant to the Electronic Funds Transfer Act. They failed to correct their error pursuant to 15 usc 1693f is now liable for stealing my credits. Fact I applied for a XXXX XXXX XX/XX/2021, the grant was approve by XXXX XXXX.Grant number XXXX. XXXX XXXX XXXX deposited into my Wells Fargo Preferred Checking account number ending in XXXX on XX/XX/2021, in the amount of {$20000.00} from XXXX XXXX XXXX, payable to my first XXXX and last name XXXX. On XX/XX/2021 my bank Wells Fargo stated that XXXX XXXX XXXX reported the wanted the credit back from my Checking account. Wells Fargo did not take the credit from account ending in XXXX they took from my other Wells Fargo account whats ending in XXXX. On XX/XX/2021 Wells Fargo sent me another email out stating that they will withhold my funds in the amount of XXXX from my account ending in XXXX, In which the credits was not deposited in this account it was deposited in the account ending in XXXX. So they stole the credit out my account. I was approved by scratch for my forgiveness on XX/XX/2021 and it was paid in full. see documentation attached.
Frequently Asked Questions
What is Complaint #6650997 about?
Complaint #6650997 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-03-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.