Debt collection -- Took or threatened to take negative or legal action -- Complaint #6648413
Complaint Overview
Complaint ID: 6648413
Company: Mr. Cooper Group INC.
Product: Debt collection
Sub-Product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened or suggested your credit would be damaged
State: Pennsylvania
ZIP Code: 19023
Date Received: 2023-03-04T12:00:00-05:00
Date Sent to Company: 2023-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Back in XXXX of XXXX, My mortgage company made a switch to Mr. Cooper. During the transfer, my automatic withdrawal that have been active since I got my mortgage back in XXXX, got cancled, making me massed XXXX and XXXX payments. Spoked to a Mr. Cooper employee who assured me that there was an error during the merging on the company back in XXXX, some documents wasnt crossed over properly, however, I wont be penalized due to the fact that it wasnt tmy fault. Caught up and brought my account current. Come to find out, my mortgage has increased by {$200.00} and change. Without me receiving any notification or communication. To my surprise, yesterday my credit scores dropped by almost XXXX. Mr. Cooper had sent my account into collection, without any warning or notification. Ive never missed a payment for the past XXXX. I want to resolved this. Ive made all the necessary payments, and i would appreciate if they ( Mr. Cooper ) removed the collection from my account. Cant be penalized for systematic error or lack of proper communication.
Frequently Asked Questions
What is Complaint #6648413 about?
Complaint #6648413 was filed against Mr. Cooper Group INC. regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2023-03-04T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.