Checking or savings account -- Managing an account -- Complaint #6646000
Complaint Overview
Complaint ID: 6646000
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Massachusetts
ZIP Code: 017XX
Date Received: 2023-03-03T12:00:00-05:00
Date Sent to Company: 2023-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint again after countless attempts to receive help resolving this with no success. I was the victim of fraud and disputed several transactions with Cash App on XX/XX/XXXX. I have tried on countless occasions to communicate with the support team. After I initiated the disputes and went through the investigations process, I was sent an email letting me know that the disputes were resolved in my favor but access to my cash app account was restricted/deleted and cash app kept the funds that were supposed to come back to me. On XX/XX/XXXX at XXXX CST - {$300.00} withdrawal. On XX/XX/XXXX at XXXX CST - {$300.00} withdrawal. XX/XX/XXXX at XXXX CST - {$300.00} withdrawal. XX/XX/XXXX at XXXX XXXX - {$100.00} withdrawal. On XX/XX/XXXX I got email from support letting me know they resolved the disputes in my favor. Email : Hello XXXX, Your Cash Card dispute claim ( s ) was resolved in your favor and is now complete. A credit has been applied to your Cash App balance and is ready to use. We appreciate your patience throughout the dispute process. Cash App Support ref : XXXX : ref I responded to that email immediately letting them know I could not access the account and after many many emails and I was never able to gain re entry to my account and my funds. Cash app has responded to this complaint by saying that they can not verify my identity yet. I literally still have the cash card that they sent me SHOWING MY CASHTAG ON IT AND I AM THE OWNER OF THAT ACCOUNT. The card has my name printed on it with and it was sent to my home address and they had me scan my license and prove identity BEFORE USING THEIR PRODUCT. therefore, I would've already had to have my ID verified and they are just giving me the runaround to not pay me. The funds that are rightfully mine. I have included a photo with the cash card in MY NAME in the attachments please see. I needed to give them my license for a facial biometrics and other identification purposes before being able to use the service. They also claim in their privacy policy that they collect information like Social Security numbers in order to verify identity. I have agreed to provide any necessary and or additional documentation in order to provide verification of identity. They continue to brush off my complaint and vaguely referencing their privacy policy, which I have read over many times. I want my money that is mine that was stolen from me, and that I claimed in a dispute, and it was won in my favor. Those phones are sitting in my old Cash App account which they will not allow me to access even when I have a greed to provide any and all information to verify ID. I need help with this case, and this is my only way to get cash app to respond directly. Please please someone from consumer finance agency help me with this.
Frequently Asked Questions
What is Complaint #6646000 about?
Complaint #6646000 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-03T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.