Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6645544
Complaint Overview
Complaint ID: 6645544
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 90278
Date Received: 2023-03-03T12:00:00-05:00
Date Sent to Company: 2023-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a CoinBase account that I use for CryptoCurrency exchange. My password to my account was compromised and they were able to get into my account set up two factor authentication without my knowledge and hack my account. On XX/XX/XXXX, all my assets in Coinbase account were sold and withdrawn from my coinbase wallet. at XXXX Pacific Time to an account number that is not mine. On XX/XX/XXXX, at XXXX card number starting with XXXX and ending with XXXX and expiration date of XX/XX/XXXX was added to my account. Amount of {$3700.00} was withdrawn and transferred to this card with Bank Withdraw Reference numbers of : 1 ) XXXX and 2 ) XXXX. The address of the account is XXXX XXXX XXXX, XXXX XXXX TX XXXX. This card was deleted immediately after withdrawing the funds from my account on XX/XX/XXXX, at XXXX. On XX/XX/XXXX, there was another attempt to withdraw and transfer {$15000.00} from my XXXX XXXX account to my Coinbase account which was unsuccessful due to insufficient funds in my account, and I received an insufficient fund notice from XXXX XXXX. This fraudulent activity was never flagges by Coinbase neither reported to me. I noticed this activity on XX/XX/XXXX, and called CoinBase and they told me that my account was hacked, and they have all my information. They immediately locked my account. I have lost all my {$3700.00} fund in my CoinBase account. I noticed this on XX/XX/XXXX, and contacted CoinBase. They could not help me to retrieve my money, but they provided the card that was added, and money was withdrawn to as well as the address associated to that card and Bank Withdraw reference numbers provided. I submitted IC3 FBI report as well as Police report with Incident/Report No : XXXX at XXXX XXXX , CA Police Station . My account was compromised due to insufficient security and I was not notified and Coinbase is not taking any responsibility. As a consumer, I trusted this organization with my assets.
Frequently Asked Questions
What is Complaint #6645544 about?
Complaint #6645544 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-03-03T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.