Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6645408
Complaint Overview
Complaint ID: 6645408
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: South Carolina
ZIP Code: 29412
Date Received: 2023-03-03T12:00:00-05:00
Date Sent to Company: 2023-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX XXXX XXXX was contacted through XXXX marketplace for a rebuilt transmission. On XX/XX/XXXX the first payment of {$1500.00} was sent, through XXXX, to XXXX XXXX. Following completion of the build, XX/XX/XXXX, the remainder, {$530.00} was sent through XXXX. I was told the part would be shipped the next day. I was told it would be delivered XX/XX/XXXX. No transmission was delivered. XXXX XXXX then informed me it was delayed and would be delivered XX/XX/XXXX. I repeatedly asked for a tracking number that XXXX XXXX was reluctant to give. On XX/XX/XXXX, the transmission was not delivered. I was informed it was damaged in transit and XXXX XXXX would be picking it up from the shipping hub. On XX/XX/XXXX XXXX XXXX reported he had it back in his possession, would repair it, ship it out and provide a tracking number. On XX/XX/XXXX XXXX XXXX informed me he would be shipping it soon. On XX/XX/XXXX he informed me it was shipped but didnt provide a date or tracking number. On XX/XX/XXXX I still had not received the transmission or a tracking number and requested my money back. XXXX XXXX was unable to refund my money totaling {$2100.00}, and has ended all communication.
Frequently Asked Questions
What is Complaint #6645408 about?
Complaint #6645408 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-03-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.