Debt collection -- Attempts to collect debt not owed -- Complaint #6644795
Complaint Overview
Complaint ID: 6644795
Company: Waypoint Resource Group, LLC
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Massachusetts
ZIP Code: 01845
Date Received: 2023-03-03T12:00:00-05:00
Date Sent to Company: 2023-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Im a victim of identity theft back in XXXX before I had a account with XXXX wireless someone had took out a phone. I went to the police and reported it. The police had seen that I did not have anything to do with the account because it had wrong information. I had to contact the credit bureau and had a 7 year protection which lasted till XXXX of XXXX. In XXXX of XXXX I took out a phone and seen my bill was outrageous. I did not know when I walked out the store they had took XXXX more lines and phones. When I contacted XXXX they couldnt locate where the phones came from there was no tracking number. The manager from the store got fired and was never seen again. I contacted XXXX to tell them whats going on and nothing. They gave my case to collections were I had explained the situation all over and even sent them the police report and nothing has been done either. They do not want to remove the account even with proof. The bill is XXXX dollars for XXXX phone. But in there system they were telling me it was XXXX lines and XXXX phones theyve changed there stories numerous times which I have no control of the computer. Everything is noted but they wont send me the bill or anything with details. I need help and I know that they owe me the same amount there asking for because I was paying XXXX a month for XXXX phone plus my trade in. Rpm does not listen nor care about the situation. I get different answers all time some are rude where it gets to the point they hang up.
Frequently Asked Questions
What is Complaint #6644795 about?
Complaint #6644795 was filed against Waypoint Resource Group, LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-03-03T12:00:00-05:00.
How did Waypoint Resource Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Waypoint Resource Group, LLC?
Yes, visit the Waypoint Resource Group, LLC company profile at readthecomplaint.com/company/waypoint-resource-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.