Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6641467
Complaint Overview
Complaint ID: 6641467
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30815
Date Received: 2023-03-02T12:00:00-05:00
Date Sent to Company: 2023-03-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please see previous complaint # XXXX. Capital One has either stolen or is fraudulent in a sum of {$1.00} for a transfer that was taken out of my account but never received on the opposite side of the transaction. They have only reached out once for my XXXX account numbers, that is it. XXXX from capital one called. I returned his call on XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX at XXXX. They have not contacted me any other time or in any other way. I gave XXXX this information and he said he would be in touch. Im exhausted from capital ones excuses. Why would I not want my money of {$1000.00} back. This issue is not resolved and will not be, until I get my money plus the interest that they would have charged me for this very lengthy time. XX/XX/XXXX!!!! please let me know how I can take further action on this matter and get my money without getting an attorney.
Frequently Asked Questions
What is Complaint #6641467 about?
Complaint #6641467 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-03-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.