Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6640825
Complaint Overview
Complaint ID: 6640825
Company: Fiserv Finxact Core
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Missouri
ZIP Code: 63376
Date Received: 2023-03-02T12:00:00-05:00
Date Sent to Company: 2023-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 by account was emptied in less than an hour. A total of 24 out of 39 transactions got approved for the amount of {$2000.00}. None of the transactions were made by me. Among the transactions there were 9 scooter rentals, 10 restaurants and a XXXX transaction for {$1200.00}. I realized that this happened within two hours when my card got refused at a gas station.I called right away and I was told that I had to wait for the transaction to be officially authorized, at the time there were in pending status. On XX/XX/XXXX some of the transactions went through and I opened a dispute over the phone. On XX/XX/XXXX, I was told that I do not need to open another dispute for the rest of the transactions that went through. On XX/XX/XXXX, I submitted the dispute form with all 24 authorized transactions. The dispute was denied and I was not notified. I called on XX/XX/XXXX and was put on hold 3 times for about an hour each waiting to speak to a supervisor. I was requesting information on how to file an appeal and how to communicate in writing in a timely manner, not just over the phone. The customer service representatives did not know how to send the denial letter with the information in it. I spoke to somebody named XXXX that stated that she would put notes to request detailed reasoning for the denial and that will take another 90 days before me possibly getting my money back.
Frequently Asked Questions
What is Complaint #6640825 about?
Complaint #6640825 was filed against Fiserv Finxact Core regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-03-02T12:00:00-05:00.
How did Fiserv Finxact Core respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Fiserv Finxact Core?
Yes, visit the Fiserv Finxact Core company profile at readthecomplaint.com/company/fiserv-finxact-core to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.