Checking or savings account -- Managing an account -- Complaint #6636571
Complaint Overview
Complaint ID: 6636571
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 90713
Date Received: 2023-03-01T12:00:00-05:00
Date Sent to Company: 2023-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, 2023, I opened an online money market account with ALLY BANK ( XXXX XXXX XXXX ) I then funded the account by ACH payment in the amount of {$8000.00} in the hopes of an attractive advertised XXXX. Less than XXXX hours after the account is funded, I discovered I could not login and access my account. I receive a message from ALLY claiming the account is frozen for " suspicious activity ''. This happens only after ALLY receives my money. I contacted the bank, verified information, and so forth including refuting any claims that I misused the account or shared login details and now they say they may continue to freeze my account for an " investigation '' and may not conclude for up to 30 days. I requested an immediate closure of the account for wasting my time and was refused. Furthermore, ALLY claims they will not give me any interest during the hold period. This is tantamount to fraud on their part. Holding my money for up to 30 days while they can use it to lend to others for their profit. I have googled ALLY and it seems this freeze happens often and conveniently. How much money do they freeze, essentially take from honest customers like us while they have free access to our money?
Frequently Asked Questions
What is Complaint #6636571 about?
Complaint #6636571 was filed against Ally Financial INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-01T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.