Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6631250
Complaint Overview
Complaint ID: 6631250
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Ohio
ZIP Code: 43055
Date Received: 2023-02-28T12:00:00-05:00
Date Sent to Company: 2023-02-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I completed a Balance Transfer from Capital One to XXXX. I did not have my Capital One card on me at the time, so I used my virtual Capital One card number for the transfer. Capital One claims to have never received the payment of {$700.00} that XXXX supposedly sent them. I now owe a balance of {$700.00} on my Capital One card AS WELL as my XXXX card. Neither company will resolve the balance. XXXX took the {$700.00} onto my new card and left the {$700.00} balance on my Capital One card. Disputes were filed, cases were opened more than once ( by both companies ) and both companies claim the cases are closed now. I have now doubled my {$700.00} debt.
Frequently Asked Questions
What is Complaint #6631250 about?
Complaint #6631250 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-02-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.