Checking or savings account -- Managing an account -- Complaint #6630540
Complaint Overview
Complaint ID: 6630540
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Kansas
ZIP Code: 670XX
Date Received: 2023-02-28T12:00:00-05:00
Date Sent to Company: 2023-03-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022 I deposited a check thru my banks automated system. My bank accepted the check and sent me an e-mail on XX/XX/2022 letting me know that the check was successfully deposited, so I could go ahead and destroy the check and then gave me the details of my deposit. [ I did not destroy the check ] This check was for {$600.00}. I made XXXX small purchases on the XXXX and then on the XXXX of XX/XX/2022 I went to make a with draw and seen that the bank had frozen my account because they that I had made a fraudulant transaction. I contacted them and they said they were doing an investigation that would take up to XXXX days and then they would contact me at that time. I was contacted by a gentelman on XXXX I believe he told me that the investagation was complete and they deemed that I was not quilty of fraud and that my funds would be made availiable with in XXXX hours and the conversation was over. I waited for XXXX hours and my account was still frozen. it would take me at least another hour to tell you everthing and all the phone calls that I have made since then including XXXX I just made once again. I have a folder full of just some of the things I have been ask to do to get my money I have done everything they have ask of me and know they won't even talk to me or return a call. thank you
Frequently Asked Questions
What is Complaint #6630540 about?
Complaint #6630540 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.