Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6625325
Complaint Overview
Complaint ID: 6625325
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Illinois
ZIP Code: 60409
Date Received: 2023-02-27T12:00:00-05:00
Date Sent to Company: 2023-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Deceptive advertisement. Fraudulent unlawful holds on legitimate transactions. XX/XX/23 @ XXXX. The XXXX # XXXX XXXX XXXX accepted my cash payment to send a {$1500.00} MoneyGram payment & issued me a printed receipt stating the Service Type is " 10-Minutes '' for destination/delivery. When the recipient ( my son ) tried to pick it up at XXXX it had an error as " unavailable. '' He alerted me and I immediately called the dispute # XXXX printed on my receipt. After navigating through a profusion of phone prompts to reach a live agent, it took transfers to 3 representatives over a 53-minute call to resolve the issue : specifically I was told " Because there of lots of fraudulent activity in this area ( XXXX IL XXXX their payment system automatically generates a hold on large amount transactions. '' I was subjected to redundant " interviews '' that included personal details that were none of their business ( i.e., who is recipient ... why did I send it ... when was last time I saw him in person... do we communicate via phone, text or email... how old is he ... what's his phone number .... ) We live about 40-minutes apart ; I could have simply driven over & handed him the cash! This payment entailed a simple car repair, but it could have been emergency. NOTE : This is not the first time this has happened ; it happened for MULTIPLE transactions ( grandchildren gifts birthdays, etc. ) I sent last year -- for this reason I stopped using XXXX & switched to XXXXMoneyGram. It took several days to resolve those issues. This time I insisted on a refund of the {$14.00} transaction fee.
Frequently Asked Questions
What is Complaint #6625325 about?
Complaint #6625325 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-02-27T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.