Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6624625
Complaint Overview
Complaint ID: 6624625
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Pennsylvania
ZIP Code: 161XX
Date Received: 2023-02-27T12:00:00-05:00
Date Sent to Company: 2023-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 there were 32 unauthorized transactions made on my account totalling {$1600.00}. To date 2 of the unauthorized transactions have been approved and refunded totalling {$40.00}. However the other 30 transactions which occurred at the same time as the others have all been rejected. The merchant was also immediately contacted about the unauthorized transactions. Conveniently Chime has declined resolving my dispute the day prior to when they stated the temporary money would be placed back into my account until completely resolved. Chime as well as the merchant were both notified immediately of the unauthorized transactions and as stated 2 have been approved and resolved as they should have been. All transactions happened at the same time however now they are saying that only 2 were wrong. ALL 32 TRANSACTIONS WERE UNAUTHORIZED AND SHOULD HAVE BEEN RRFUNDED.
Frequently Asked Questions
What is Complaint #6624625 about?
Complaint #6624625 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-02-27T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.